Frequently asked questions
Where does my portrait session take place?
Your portrait session can take place in the comfort of your own home or at a location of your choice. This could be at a beach, park, or somewhere with special meaning to you and your family.
How do I make a booking?
How long will my portrait session go for?
Family sessions will generally go for around 1-2 hours. Day in the life sessions range from 4-7 hours.
Clothing. I’m not sure what to wear???
There are a couple of important things to remember when making clothing choices for your family portrait session.
* Remember to coordinate your clothing, NOT match it perfectly.
* Select 3-6 colours to work with that compliment the whole family.
* Add texture and layers where possible.
* Bringing play clothing for your child/ren and a “special” outfit is completely fine but not a necessity. Tutus, costumes, rain boots, capes, dolls, swords, blankets, stuffed animals, favorite toys are always fun.
* For day in the life sessions please wear what you would normally at home or on the weekend.
How long does it take till I can see my images?
The wait time on average, is 4 weeks. This is due to the fact that all images are edited in-house. Sometimes it can take a lot less time depending on the time of year. The post production process is just as important as the actual documentation of images and it is for this reason we take great care in the editing of each shoot ensuring a consistently high standard of work. We also believe that every client deserves the same amount of care and attention so we always edit in order of the event date.
What if I only want to buy individual digital files? Can I do this?
Yes, you have the option to purchase only digital files.
How and when do I order?
Within 4 weeks from your portrait session you will receive a link to your online gallery. Your gallery will be available for two weeks. It is during this time you will be able to place your order.
How much can I expect to pay for my portrait session?
There is no minimum purchase requirement however our clients generally spend between $650-$3000 on digital files, prints, or an album.
What is print permission?
It means we are giving you permission to take your USB drive and make personal copies of the images from your session for yourself, and your family and friends. Although we retain the full copyright and ownership of the images, you receive unlimited copyright for personal use only.
What happens if my child or family member is sick?
If your child or a family member is sick your session can be postponed at no extra cost. It’s important that you advise us as soon as possible, preferably the day before your shoot, so we can reschedule. Get in touch by emailing us at firstname.lastname@example.org or calling 0419444897.
What happens if it’s raining or there is bad weather?
In the unfortunate event of heavy rain or bad weather we will postpone outdoor shoots. There will be no additional cost to reschedule a sessions due to bad weather.